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Making A Purchase
Making a purchase could not be easier. Just browse our website
or use the search function until you find what you want. Click
on buy now and then enter your card details. as your request
is not confirmed until you enter payment details.
Payment & Currencies
We accept payment by most major credit or debit cards. These
are processed online using the Googlecart secure payment
service. Prices are shown in Great British Pounds Sterling. We
accept most major credit cards. Credit cards are pre-authorised
immediately using the Googlecart secure system, after which
point various additional security checks are made. As part of
our commitment to the security of our customers we may contact
you to request further validation of your details.
Shipping And Handling
Orders are usually shipped via Royal Mail Special Delivery and
Signed For Services. All items are insured during transit to a
maximum value of £2,500 per order. For reasons of security we
will only ship to the billing address on the credit card when
you order online. If this is not convenient please contact us
and we will make alternate arrangement (we will need to verify
your identity to do this). Packages sent using Special
Delivery and Signed For Services require a signature on
delivery. If no one is available when the package is delivered
you may need to collect this from a local postal point. Please
speak to your local mail handlers if you are not sure about
this.
Remittance Terms
Please note that all goods must be paid for in full before
shipping. Goods remain the property of Design in Mind. until
payment is received in full
Tax Charges
Where necessary purchase taxes are included in the price.
Should you require a tax receipt for your order please request
this by e-mail and quote your order number. The buyer is
solely responsible for any import duty, import taxes or other
incidental charges that may apply to their particular country
or state.
Security
We know of no documented cases of credit card fraud using our
shopping system over the Internet. All credit card details are
processed using the Googlecart secure transaction system, and
undergo further in house scrutiny. Details are not stored on
the Internet or on any of our own computers.
This web site is fully integrated with Googlecart, one of
the leading secure payment systems - as approved by many of
the well known high street banks. Sensitive information is
only requested on pages that are located on the Googlecart
secure servers and this information cannot be accessed or
viewed by anyone else (Not even our own staff!). All
transactions are encrypted using 128 bit Secure Socket Layer (SSL)
architecture (dependent on browser support), and are signed
using Thawte digital certificates. Simply put, this site
integrates with one of the best secure systems available.
Using the Googlecart system, your credit card information
remains safely in the hands of you and Googlecart. No-one else
has access to this.
Despite this attention to security we do understand that
some people prefer not to enter their details online. If you
have such concerns please contact us to arrange payment by
alternative methods.
Returns & Cancellation
Return of Unwanted Goods :: Our
satisfaction guarantee
We guarantee your satisfaction with any goods that you
purchase from us. If you are not happy with your purchase for
any reason you may contact us within 10 days of receiving your
goods to arrange a full refund of the cost of the goods. You
do not even need to tell us why if you do not want to. Refunds
will be made within 30 days. Unwanted goods must be returned
to us, in their original condition and with all included
manufacturer's presentation boxes, instruction and guarantee
booklets within 14 days. The cost of the return postage is to
be met by you as the customer. Where goods are not returned in
this time we reserve the right to arrange collection at cost
to the customer. We reserve the right to retain the cost of
Next Day Delivery fees if these are selected from any refunds
given. Where orders are only partially refunded and the cost
of the remainder of the order falls below our free delivery
limit (if it was exceeded), then we reserve the right to
charge you our standard delivery charge (This charge will be
made against the refund due to your account). If you would
like to return unwanted goods please ensure that you contact
us prior to sending them back. For reasons of security
packages containing watches that are returned to our
administration address will be refused. We also strongly
recommend that returned goods are sent by Special Delivery or
Singed For services with the appropriate insurance cover as
they will only be deemed returned when signed for by us. This
guarantee does not affect your statutory rights as a consumer.
Return of Damaged or Faulty Goods
Whilst we strive to ensure that all goods reach you in perfect
condition, there are unfortunately times when this does not
happen. If you should receive damaged or faulty goods from us
you may contact us within 14 days of receiving your order to
arrange a replacement or full refund. A customer service
representative will discuss arrangements for return of the
damaged goods and issuing a replacement or refund with you. If
you would like to return damaged or faulty goods please ensure
that you contact us on 01254 581818 Answer phone service or by
e-mailing us at
watches@Genuine-watches.co.uk
prior to sending them back. This guarantee does not
affect your statutory rights as a consumer. After the 14 day
period has expired, you should contact the manufacturer in the
first instance, although we are always willing to offer any
help that may be required.
Order Completion
Order acceptance and the completion of the contract between
you and us will take place on the dispatch to you of the
Products ordered, unless we have notified you that we do not
accept your order, or you have cancelled it in accordance with
the instructions in Returns & Cancellation.
Non-acceptance of an order may be a result of one of the
following: The product you ordered being unavailable from
stock Our inability to obtain authorisation for your payment
The identification of a pricing or product description error
Your failure to meet the eligibility to order criteria set out
in the main Terms and Conditions. We also reserve the right to
supply your order upto 28 days from receipt of the payment it
the watch purchased is temporarly out of stock.
Your Privacy
Your privacy and trust is important to us and we will treat
any details you provide us with respectfully. We do not
participate in unsolicited mailing (and avoid working with
those who do), and will never give your contact information to
other organisations unless legally required to do so. Further
information on this topic can be found on our privacy
policy page.
Customer Services
If you have any comments or questions about an order, or our
products in general please contact one of our customer
services representatives at
watches@Genuine-watches.co.uk
or by telephone on 01254 581818. Lines are open Monday to
Friday 9am to 5pm and all calls are charged at national rate.
We will endeavor to respond to all customer services enquiries
within 2 working days.
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